Refund policy and conditions

Refund Policy and Conditions for ESD (Electronic Software Distribution)

The main benefit of electronically distributable software is that ArtCount software products functionality and features can be fully tested prior to purchase using the demo version. Demo version have same features as paid version - the only difference is that demo version will not show all objects, for protected but the resolution of the object can be protected.

If you still have questions about ArtCount software products after testing the demo version please contact us before purchasing the product.

At NAV Object Tools sole discretion, we will refund the purchase price for orders which fall into the following categories:

  • The product has been proven to be defective by ArtCount software products technical support department.
  • Duplicate orders that have only been made at the ArtCount software products store.

We will only offer a refund within 30 days of the purchase date. To receive a refund for an electronically downloaded product, you must first contact our technical support.

You will need to provide technical support with the following information:

  • Name
  • Order number
  • Product name
  • Serial number(s)
  • The reason for the return